![]() I contacted support and currently running the tests as well. Then under your system options, select “WD Drive Utilities for Mac” (or Windows for PC). ![]() On the main support page, click on ‘Downloads’ at the top of the page. Update: To answer my own question, the drive tests need to be downloaded. Where are the Quick & Extended drive tests? I’d like to rule that out too. I agree with I’ve had a positive history with WD drives, and I think this is a known issue. I’ve had this drive for 5 months, it is removed for file transfer about once per week, so it’s not due to excessive use either. As a video editor, I work with portable drives every day and I treat them with care so they have a long life. It has never been dropped and always inserted and ejected properly. It does reconnect with the slightest touch to the cable, which makes me suspect a poor solder connection inside the drive unit. I ruled out the cable and computer as issues. ![]() This one just started the random disconnect this week. This is the 2nd one I purchased, and the 1st is still going strong. I am having the same issue with my Passport 4TB. ![]()
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